Good afternoon, Dreamtime Travel. How can I help you?

Yes. We operate several tours up the coast. Where in particular did you want to go?

Oh, that's our Whale Watch Experience. It's very popular and it's based in a lovely little town with nice beaches.

It's two days - that includes four hours' travel time each way from here.

Actually it's by minibus.Q1 We like to keep those tours small and personal so we don't take a whole coachload of people. in fact, we only take up to fifteen peopleQ2 on this tour, although we do run it with just twelve or thirteen.

Well it depends on the time of year. Of course in peak times like the summer holidays we do them every weekend, but at the moment it's usually once a month at most.

Mmm, let me see. Um, there's one in three weeks' time which is April the 18th,Q3 and then we don't have another one until June the 2nd.

Pretty good. Though the really good time is later in the year. I have to say though that the whale sighting is only one of the many things offered.

Yes. The hotel itself where you stay has great facilities. It's called The Pallisades.

No, it's actually The Pallisades, P-A-L-L-I-S-A-D-E-S.Q4 It's right on the main beach there.

All of the rooms have nice views and the food is really good there too.

Oh, there are lots of things. If you don't want to do the whale watch cruise, your guide will take anyone who is interested either on a bushwalkQ5 through the national park near the hotel, and there's no extra charge for that, or on a fishing trip. That's an extra $12 I think. And there's also a reptile park in town - that costs more or less the same.

Yeah. And if you just want to relax you are free to sit by the hotel pool or go down the beach. Oh, and they also have tennis courts at the hotel, but you have to pay for those by the hour. But there are table tennisQ6 tables downstairs and they're part of the accommodation package. Just speak to your guide.

At this time of year it's usually around $300 but let me check. Er...oh, it's actually $290.Q7

HOW many people Is It for?

Yes, that should be fine. Can I just mention that we require all bookings to be made at least fourteen daysQ8 before you travel to avoid cancellations of tours. And if you cancel within seven days of departure you will have to pay 50% of your total booking.

And you also need to pay a 20% depositQ9 at the time of booking.

Yes, you can.

Fine. So I'll make a provisional booking, shall I? - two for the Whale Watch Experience. Let me issue you with a customer reference number for when you call back. Do you have a pen?

OK, it's three nine seven, four five, T.Q10 That's T for tango. When you call back, ask to speak to the Tour Manager, that's me, Tracy.