ANDROID
IOS
Question Paper

Complete the sentences below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

TRAIN INFORMATION

11. Local services depart from .................... railway station.
12. National services depart from the .................... railway station.
13. Trains for London depart every .................... each day during the week.
14. The price of a first class ticket includes .................... .

Questions 15-17

Type of ticket Details
Standard open no restrictions
Supersave travel after 8.45
Special travel after 15 .................... and at weekends
16 .................... buy at least six days ahead limited numbers 17 ........... essential

Questions 18-20

Choose THREE letters, A-G.

Which THREE attractions can you visit at present by train from Trebirch?

A a science museum
B a theme park
C a climbing wall
D a mining museum
E an aquarium
F a castle
G a zoo
  • CUSTOMER
    Hello. Um my family and I are staying here in Trebirch for a week or two and we wanted to know about the train services. We're hoping to do a few local trips.
    TUTOR
    OK. Well, I can give you lots of details about all the trains going from Trebirch in the South West. This leaflet will be very helpful but I can tell you some of the main things. We've got two main train stations in the town. King StreetQ11 is for local commuter lines and regional services.
    CUSTOMER
    What about trains to London? I'll need to go there on business for one day.
    TUTOR
    Then you need to go to CentralQ12 Station - that's for all the national services. There are regular trains to London. They leave Trebirch every half hourQ13 on weekdays and every hour at weekends. It takes about two hours, a bit longer on Sundays. You've got a choice of first and second class and there's a buffet car - though refreshmentsQ14 are included in the cost of a first class ticket.
    CUSTOMER
    Ah right. Um, and have you got any information on different ticket types?
    TUTOR
    Yes. There's a range of ticket prices depending on when you travel and when you buy your ticket. There's a standard open ticket which doesn't have any restrictions. This can be bought in advance or on the day.
    You can also get various discounted tickets. A popular one is called the Supersave and, er, this is OK for travel after 8.45. Then there is the Special ticket, which is valid for travel after 10.15Q15. The Special tickets are also valid for travel at weekends. The cheapest tickets are called AdvanceQ16 and you have to buy them at least six days ahead. Only a certain number are available and you have to make seat reservationsQ17 for these.
    CUSTOMER
    Thanks. And are there lots of places to go to around here?
    TUTOR
    Oh yes. You can enjoy many days out. Um there's the Merthyr Mining MuseumQ18, which is only half an hour from Trebirch by train. Your children will find it just as fascinating as any theme park and they can ride in the original miners' lifts and on the coal trains. There are special excursion tickets which include entrance fees. Mainline trains also offer direct services to Bristol, where you can visit the docks or spend a great day out with the children in the zooQ19, which is set in the parkland that used to surround the old castle.
    Er, special family awayday fares are available for this service now during the school holidays. Er, alternatively, you can be in Birmingham in only an hour and a half, where there's lots to see and do including the new and internationally acclaimed climbing wallQ18 built on the site of the old aquarium. We will also be running a special service to Newport when the new science museum opens next year, as we anticipate a lot of visitors in the opening weeks. I'd advise you to call early to book your tickets. Is that OK?
    CUSTOMER
    Yes, thanks
  • Complete the sentences below.

    Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

    TRAIN INFORMATION

    11. Local services depart from .......King Street...... railway station.
    12. National services depart from the ......central...... railway station.
    13. Trains for London depart every ......half hour/30 minutes..... each day during the week.
    14. The price of a first class ticket includes .....refreshments..... .

    Questions 15-17

    Type of ticket Details
    Standard open no restrictions
    Supersave travel after 8.45
    Special travel after 15 .....10.15..... and at weekends
    16 ......Advance..... buy at least six days ahead limited numbers 17 ......seat reservations..... essential

    Questions 18-20

    Choose THREE letters, A-G.

    Which THREE attractions can you visit at present by train from Trebirch?

    A a science museum
    B a theme park
    C a climbing wall 
    D a mining museum ✔
    E an aquarium
    F a castle
    G a zoo ✔

Questions 11-20

Section 2:

You will hear a customer services official giving information to a passenger at a railway station in a town called Trebirch.