ANDROID
IOS
Question Paper

Questions 31-33

Write NO MORE THAN TWO WORDS for each answer.

Now Listen carefully and answer Questions 31 to 33:

Notes:
The speaker specializes in management (31) .....................
Bullying in the workplace costs the (32) .................... up to £4 billion a year.
Bullying is caused by
• insufficient experience,
• insecurity, or
• a lack of (33) .................... on the part of managers.

Questions 34-40

Write NO MORE THAN TWO WORDS for each answer.

Now Listen carefully and answer Questions 34 to 40:

Main methods of bullying
• Setting (34) .................... tasks.
• Constantly moving the goalposts.
• Stopping individuals (35) .................... to criticism.
• Not (36) .................... or replying to e-mails. This means you cannot expect your staff to (37) .................... you.
• Using technology. Companies should develop an (38) .................... of practice.
Task
In groups (39) .................... other bullying strategies and ways in which they can be (40) .....................
  • Good morning, my name is Dr Mervin Forest and I specialize in management techniques and trainingQ31. I've been invited here today to talk to you about the cost to the economy of bad management ... and what I would like to dwell on first is an area that has recently been exercising everyone and that is coercion in the workplace, or to put it more simply, bullying.

    It has been estimated that bullying at work costs the British economyQ32 up to four billion pounds a year in lost working time and in legal fees. And with the problem apparently on the increase, it is time that managers took on board what is happening. I would like to think that what is perceived as bullying is nothing more than lack of experience, insecurity or lack of awarenessQ33 on the part of managers, and not a conscious effort to attack someone, but that is perhaps a case of, of ... my being naive, or over-hopeful.

    Before we break up into groups to look at the first task on the handout you've got, I'd like to give you a start with some of the main bullying methods that have been identified so far. Basically, what I'm going to do here is to give you examples of one or two points. Can you all read the OHP clearly? Yes? Right. Off we go.

    The first item on the list is giving people tasks which managers themselves cannot do and which are, therefore, impossible to achieveQ34. This is, in fact, a very common strategy used by managers to 'manage' their subordinates. It gives certain people a false sense of security as they watch others failing while they try to a task! This is not bad management; it is just plain stupid. All targets and goals set should be easily achieved within a realistic time-scale.

    Sending memos to someone else criticizing the performance of a task where the individual has no way of replyingQ35 is another common technique; especially when the manager concerned does not reply or makes it impossible for subordinates to contact him or her by not answering the telephoneQ36 or not replying to e-mails. This is not the style of a sound manager, but rather the antics of someone with emotional problems. If you behave like that, don't expect your staff to respectQ37 you.

    And now the technological bully. It is interesting how all tools designed to help can be turned into dangerous weapons. The 'urgent e-mail' bully is fast becoming a problem in the office. Employees turn on their computers to be faced with a string of badly worded e-mails, making instant and often unrealistic demands, which reveal the hysteria mode of management. Have you ever felt a sense of dread before looking at your e-mail, even your personal messages? All companies should develop a company strategy whereby there is an a-mail codeQ38 of practice, with offensive messages being forwarded to a designated person for appropriate action.

    I would now like you to break up into groups and brainstormQ39 other bullying techniques which you think you may have experienced and, perhaps, if you are honest, which you have been party to. I can think of at least nine more bullying strategies. I would also like you to consider ways in which you think that each of the techniques on your list can be counteredQ40.

    Is everyone clear as to what the task is? Yes? Okay. You have got twenty minutes to do this

  • Questions 31-33

    Write NO MORE THAN TWO WORDS for each answer.

    Now Listen carefully and answer Questions 31 to 33:

    Notes:
    The speaker specializes in management (31) ......techniques and training.......
    Bullying in the workplace costs the (32) .....British economy.... up to £4 billion a year.
    Bullying is caused by
    • insufficient experience,
    • insecurity, or
    • a lack of (33) ....awarenes.... on the part of managers.

    Questions 34-40

    Write NO MORE THAN TWO WORDS for each answer.

    Now Listen carefully and answer Questions 34 to 40:

    Main methods of bullying
    • Setting (34) .....impossible..... tasks.
    • Constantly moving the goalposts.
    • Stopping individuals (35) ......replying/responding..... to criticism.
    • Not (36) .....answering the telephone.... or replying to e-mails. This means you cannot expect your staff to (37) .....respect..... you.
    • Using technology. Companies should develop an (38) ......e-mail code..... of practice.
    Task
    In groups (39) ......brainstorm..... other bullying strategies and ways in which they can be (40) ......countered.....

You will hear a talk on bullying in the workplace, giving by a university lecturer to a group of students.

There will be time for you to read the instructions and questions and you have a chance to check your work. All the recordings will be played once only.

The test is in 4 Sections. At the end of the test you will be given 10 minutes to transfer your answers to an answersheet.