WOMAN
Hi, welcome to the Carlton Hotel. How can I help you?
MAN
We’ve just driven up from London and we’re going to stay here in York for a few days. We’d like to book a couple of rooms.
WOMAN
Ok, sir. So for how many nights is that?
MAN
We’ll be leaving on Monday morning. So, let me see, that’s…3 nights.
WOMAN
And you said two rooms. Who are the rooms for?
MAN
’m here with my wife and two kids. They are 9 and 11. Sorry, 9 and 12. The eldest has just had his birthday. So we’d like one twin room for the kids and another double for my wife and I.
WOMAN
Ok, well, we’ve got two rooms available, both en-suite.
MAN
Great. How much are they per night?
WOMAN
Let me see…the twin room is…40 pounds per night, and the double room is…50 pounds per night.
MAN
Ok, that sounds reasonable. So what is the total for 3 nights for both rooms?
WOMAN
Let me check…that will be a total of 270 pounds.
MAN
And that includes everything?
WOMAN
Yes, that price includes tax .
MAN
Ok, can I pay by credit card?
WOMAN
Yes, sure. You’ll need to pay for the first night now, and you can pay for the other nights when you leave. Or you can pay for all the three nights now.
MAN
I think I’ll just pay for everything now as we’ll definitely be here till Monday.
WOMAN
Ok, that’s fine. I’ll just need to take some details from you to confirm the booking. Can you give me your full name?
MAN
Yes, it’s Michael Fernsby. That’s…F-E-R-N-S-B-Y
WOMAN
What’s your date of birth please?
MAN
The 15th of October , 1968.
WOMAN
The 5th of October, 1968?
WOMAN
Oh, ok, sorry. And can you give me your address?
MAN
Sure. It’s 273, Stanton Court. That’s S-T-A-N-T-O-N. London, WC2D, 5JB.
WOMAN
And your telephone number?
MAN
My mobile number is...hold on, just let me check, I can never remember it…here it is…it’s 08773 879456.
WOMAN
Ok. Those rooms are booked for you then.
=========================================================
MAN
Ok, I know we’re a bit out of town here. Can you give me some information about getting into the centre of town. We’ll probably head in tomorrow.
WOMAN
Well, you could drive in, but the parking is not great in town. It’s difficult to get a space and is quite expensive if you are staying there all day.
MAN
Yes, we’re thinking of going to look around some of the shops and to look at the wall around the city, so we’ll probably be there most of the day
WOMAN
In that case you are probably best taking a taxi or the bus.
WOMAN
Into town it will be about 12 pounds. Actually, no I’d say it’s around 15 pounds - fares have increased recently. We can book it here for you and it will pick you up outside. It only takes about 10 minutes.
MAN
Right, I see. What about the bus? How much is that and where does it go from?
WOMAN
It’s only 2 pounds per person. It’s not far from here. You go out of here, turn right on to Oak Tree Avenue , and it’s about a five minute walk down the road. You can’t miss it. The bus ride is about 15 minutes.
MAN
Oh, ok. Maybe we could do that.
WOMAN
Or you could walk actually if you like walking. Part of the way you can walk through the nice park which is fairly popular with visitors to York. It’s about 30 minutes but it’s quite pleasant.
MAN
Right, well there’s a few options there. We’ll have a think about it. I’ll go and get my wife and kids. They are just waiting in the car.
WOMAN
Ok, no problem. Thanks for booking with us.