Practice Test 5

Question Paper

Questions 1–7
Complete the form below, using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
TravelSafe INSURANCE PLC

Department: Motor Insurance

Client details:

Name: Elisabeth 1 .............

Date of birth: 8.10.1975

Address: 2 …….………… (street) Callington (town)

Policy number: 3 …….…………

Accident details:

Date: 4 …….…………

Time: Approx. 5 …….…………

Supporting evidence: 6 ..............

Medical problems (if any): 7 …….………… injuries

Questions 8–10
Label the diagram/plan below. Write the correct letter, A–G, next to questions 8–10

8. traffic lights ......

9. petrol station ........

10. blue van .........

Transcript Solution

Assistant 1

Rawlings Insurance. Good morning. Can I help you?

Elisabeth

Oh, hello. I’m ringing to report an accident.

Assistant 1

A car accident?

Elisabeth

Yes.

Assistant 1

Just hold the line a moment please. I’m putting you through to our motor insurance department.

Assistant 2

Hello?

Elisabeth

Hello.

Assistant 2

I understand you want to report an accident?

Elisabeth

Yes. My car’s been damaged – someone came out in front of me …

Assistant 2

Could I just check a few personal details before we go any further?

Elisabeth

Oh yes, sorry.

Assistant 2

Your name, first of all.

Elisabeth

It’s ELISABETH Ricard. Q1

Assistant 2

Is that R–I–K–A–R–D?

Elisabeth

It’s spelt with a C not a K.

Assistant 2

Oh, OK … And your date of birth please?

Elisabeth

It’s the eighth of October, 1975.

Assistant 2

… And lastly, I just need to check your address.

Elisabeth

Oh, actually I moved house last month so the street name’s different. It’s 60 Forest Road.Q2 I think you’ve got 22 Ash Avenue on your records?

Assistant 2

I have. So, I’ll just make a note of that … That’s fine … And is that in the same town still? Callington?

Elisabeth

That’s right.

Assistant 2

Right, now … do you have your insurance policy in front of you?

Elisabeth

Yes, I do.

Assistant 2

Can you give me the policy number please? It’s at the top.

Elisabeth

Oh yes. Five–oh–nine–two–four?

Assistant 2

It’s in a box – it should start with letters …

Elisabeth

Oh, C-Z- double eight–oh–nineQ3?

Assistant 2

That’s the one. And now I want to ask you about the accident itself. Is that OK?

Elisabeth

Yes, that’s fine.

Assistant 2

First of all, did it happen today?

Elisabeth

No, it happened yesterday evening, but by the time I got home it was late, so I didn’t call.

Assistant 2

That’s not a problem. So … let’s see … today’s the thirteenth of September, so it happened on the twelfth.Q4 Is that right?

Elisabeth

It is.

Assistant 2

Do you know approximately what time the accident occurred?

Elisabeth

Er … oh dear … I wasn’t wearing a watch, and I was a bit shocked. But I’d say it was between 8.15 and 8.45.

Assistant 2

That’s OK. I’ll just record that it happened at about 8.30.Q5 It doesn’t matter exactly … And I don’t suppose you’ve got any supporting evidence have you? I mean witness statements, that kind of thing?

Elisabeth

I don’t have witness statements I’m afraid, but I’ve got a police reportQ6. They came and measured up and checked the marks on the road. But unfortunately nobody else was around at the time of the accident.

Assistant 2

Any hospital report?

Elisabeth

No.

Assistant 2

So I take it you don’t have any medical problems then? Any injuries?

Elisabeth

Only minorQ7 ones. It was mainly the car that got damaged luckily.

Assistant 2

Absolutely. But we do recommend that you have a check up anyway. Within twenty-four hours if possible.

Elisabeth

Yes, OK. I’ll make an appointment today

Assistant 2

Fine. And now, can you tell me what happened exactly? I’m going to make a few notes

Elisabeth

I was driving home from the swimming pool and …

Assistant 2

I don’t know Callington at all, so could you describe it for me? Where did the accident happen?

Elisabeth

On the road between New Town and Callington. I was driving from New Town, heading towards Callington, and …

Assistant 2

OK, just let me draw the road layout … Right. OK?

Elisabeth

When you leave New Town there’s a sharp bend in the road and then there’s a railway bridge

Assistant 2

OK.

Elisabeth

And then about half a kilometre further on there’s a crossroads with traffic lights.

8. traffic lights ......G...

' >Q8 And I was just in between the two when it happened. I wasn’t going very fast, in fact I definitely …

Assistant 2

So you’d already gone over the bridge?

Elisabeth

Yes. And I’d passed the park – that’s on the right hand side. And I was just approaching the petrol station

9. petrol station ....C....

' >Q9 …

Assistant 2

Where’s that then?

Elisabeth

It’s a bit further along, on the opposite side

Assistant 2

So, on your near side then?

Elisabeth

Yes. As I was approaching it I saw a blue van

10. blue van ....D.....

' >Q10 coming towards me. The driver had stopped in the middle of the road.

Assistant 2

Was he indicating?

Elisabeth

Yes. He was waiting to turn into the petrol station. But then at the last minute he decided to turn right in front of me. He must have thought he had enough time, but I had to swerve to avoid him. And I came off the road and landed in a ditch on the opposite side

Assistant 2

Mmm. I don’t suppose he stopped did he?

Elisabeth

Oh yes. He came over to see if I was OK, but he tried to say it was my fault. And there wasn’t …